付款方式說明 PAYMENT OPTIONS
- 宅配寄送
商品將於2至3個工作天內寄出。
金門、澎湖、馬祖、海外訂購者，目前可提供郵局配送。
- 刷卡
本站使用PayNow刷卡系統，可接受VISA、Mastercard、JCB 等類型的信用卡。
本公司尚未開放分期付款服務，若有不便敬請見諒，謝謝您。
- ATM轉帳
本站使用WebATM虛擬帳號繳費，並可依照您的銀行別做選擇，提供您最多元的消費選擇。
選擇ATM轉帳服務者，若於訂購後7個工作天仍未轉帳完成，本公司將有權取消此次訂單。
寄送方式說明 SHIPPING & DELIVERY
1.確認付款金額與購買資訊過後，我們將於2個工作天內幫您寄出，台灣本地皆可以選擇超商取貨或者宅配方式寄送，海外國家則將以EMS國際快捷服務寄送，寄送的工作天數請參考EMS官方標示說明的運送時間。
2.關於商品運費請參考在商品結帳頁面中，運送方式選單所顯示的各國運送價格。
3.商品交付物流後會提供給您單號查詢物流進度。
訂單查詢 / 異動說明 ORDER TRACKING
1.下單之後若在二天內未付款或是刷卡付款失敗則會取消訂單。
2.商品庫存若有問題會先行通知您並取消訂單。
售後服務說明 SALES & REFUNDS
在VACANT線上購物的朋友們，均享有商品到貨七天內退換貨權益。但退回商品必須是全新狀態且完整包裝(保持商品、附件、包裝、廠商紙箱及所有附隨吊牌或發票之完整性)，否則恕不接受退換貨。
一. 只要您符合下述條件之一，我們將無條件退換貨：
1.實際收到的商品與所訂購商品不符合。
2.商品有瑕疵或於運送過程中有損壞者。
二. 以下狀況，恕不接受退換：
1.貼身衣物(內衣褲、襪子等)一經拆封或使用，除商品本身有瑕疵、損壞的情況外，基於衛生保健立場，恕不接受退換。
2.到貨超過七天以上的商品，恕不接受退換。
3.欲退換之商品沾有粉妝、髒污，或已經下水洗滌。
4.商品吊牌已剪。
5.發票遺失。
三. 其他相關注意事項：
1.退換貨時，請先來信或留言說明退換貨原因。並保留完整商品、包裝盒、發票、贈品，我們會與您聯絡後續動作。
2.商品退換時，請將商品無損及完整包裝，連同配件贈品、勿缺件、鞋盒外盒勿損毀，並以原寄送時的包裝再原封備妥，若原包裝紙箱已遺失，請於商品外盒上再包裝，勿直接讓商品或原廠外盒粘貼宅配單或書寫 文字，原廠外盒損毀或是商品缺件，將無法受理退換。
3.收到商品後需要3-5個工作天處理退換貨，再請您耐心等待。
有任何問題可於服務時間內透過下列方式聯絡客服人員，我們將盡速回覆您。
客服信箱 : [email protected]
PAYMENT OPTIONS
Credit Card
We use the PayNow system, accept VISA, Mastercard, JCB and etc.
We currently do not provide service of installment payment, sorry for any inconvenience caused to you.
ATM transfer
All your information is protected by WebATM Virtual account payment. You could process your payment in accordance with your preferred bank ATM. We provide you with the most diverse choice.
If the ATM transfer is not completed within 7 working days after the order, we would have the right to cancel your order.
SHIPPING & DELIVERY
1. We will ship the products to you after checking your payment and shipping info. For local shipping in Taiwan, you may choose convenience store pickup or home delivery. For overseas shipping, we will use DHL or EMS international shipping services. For the number of days needed for the delivery, please refer to DHL or EMS’s website.
2. Shipping fee depends on the destination country. The fee will be shown in the shipping method section on your checkout page.
3. We’ll provide you your order number for you to track the shipping status after giving the products to delivery service providers.
ORDER TRACKING
1. To check order status, please use your order number. Please pay within two days after you place the order. Otherwise, your order will be cancelled.
2. Should there be any inventory issue, we will inform you and cancel your order in the first place. You’re most welcome to take a look at other items we carry.
SALES & REFUNDS
1.If a product itself is defective, damage in the delivery processor, or does not meet your expectations, you may return it for a refund within 7 days from the date of product delivered. However, the returned merchandise must be new condition and complete packaging. Regrettably, the original shipping fee is not refundable.
2.Following conditions will not be accepted returned:
(1)Personal clothing (underwear, socks, etc.) once opened or used, in addition to the product itself is defective, damaged, based on the health care stance not accept returned .
(2) Arrival of goods, more than more than 7 days and not accept returned
(3) For returned merchandise stained makeup, dirt, or has been washed
(4) The merchandise tag has scissors
(5) Invoice is missing
3.Other relevant considerations:
(1)To initiate a return, kindly email us at [email protected] including your order number, description of the reasons for return. ( ex: Defective products: Please attach photos and text instructions) Attach the pickup address, and retain the integrity of goods, packaging, invoices, gifts, and we will send you instructions to receive your personalized, pre-paid Return Shipping label.
(2) Merchandise returned, please commodity lossless and complete packaging, along with accessories gifts, no missing parts, the shoebox carton not to damage, intact and original packaging when sending ready if the original packing carton is missing, commoditiesbox packaging, do not directly allow merchandise or original carton paste home delivery single or writing a text, the original carton damaged or missing pieces of goods, will not be able to accept returned
4.Please note that only products purchased from [email protected] will be accepted for return. We regret that we cannot accept exchanges at this time.
5.We attempt to be as accurate as possible when describing our products on the Website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the Website are accurate, complete, reliable, current, or error-free.
If you have any questions can contact the customer service personnel through the following service time,
we will reply to you as soon as possible.
Monday to Friday 11:30~19:30
Emptiness.co,ltd.
安提斯服裝有限公司
統一編號 : 27737854